24 hour restoration service

t: 0780 1298 746 | e: Shirley@sosrs.co.uk


First steps

  • A Risk Assessment
  • Assessment of potential for secondary damage
  • Control and mitigation of the situation where possible
  • Categorisation of the incident
  • Provision to the customer of Health & Safety information
  • Assessment of the cost of damage/restoration
  • Report of projected costs to relevant persons or organisations

Following fire or flood damage we will verify the full extent of primary and potential, or consequential, secondary damage.  Information and advice will be offered to those affected.
After fire, flood or water damage we aim to leave buildings and property clean, dry, odour free and sanitised

Control, measurement and records of drying progress are essential.  Buildings and/or contents will be left in the same condition as before the incident where at all possible.  Where this not possible the reasons and likely outcomes of the resulting status will be notified to the property owner and other interested parties.

Recovery and restoration we aim to return damaged items and buildings to their pre-incident condition, within a time frame and cost scale that delivers a level of saving acceptable to the client.  The work required is highly specialised but can prove more cost effective than replacement.

Refurbishment or replacement relates to renovation and renewal and this provision is likely to be undertaken by other operatives such as builders, decorators, plumbers and electricians.

What is meant by clean? The cleaning process includes locating, identifying, containing, removing and properly disposing of unwanted substances from an environment or material.

An area is considered 'clean' when contaminants, pollutants and undesired substances have been removed from an environment or surface, thereby reducing damage or harm to human health or materials.

Odour free While individuals have different perceptions of smells and what is unacceptable, odour can often be an indication of potential risks to human health. Where possible the source of any odour should be removed, the area cleaned and, as a last resort, properly sealed

Sanitation Where there is a high level of micro-organisms these should be reduced to a level which can be demonstrated to be safe or at least equivalent to pre-existing conditions.  Sanitation will normally involve procedures for removing the source of the problem, followed by thorough cleaning and the application of a sanitising agent.  Tests are available to identify both specific and generic contamination and these can be used both for records and reassurance.